All content on these pages are related to the latest supported release of the UCx Integrator client.

FreshDesk (also known as FreshDesk MINT)

Integration Type

Client Add-in

Add-in Classification

Controlled

Product / License Type

CRM

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

Freshworks

Application:

FreshDesk (also known as FreshDesk MINT)

Market:

Help desk

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via UCx Integrator:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Automatic call activity logging:

Manual call activity logging:

Additional features

Integration with Notes

Notes / Advisories

Cached only integrationThe Freshdesk API is limited (by Freshworks) according to the version of Freshdesk taken, and the rate limit you have been given.We advise you to use the "Minute API Rate " if you want to use this integration, please contact Freshworks to confirm your API Level.  The effectiveness of integration is a product of the number of users, number of contacts and level of Freshdesk taken (Blossom, Garden, Estate, Forest). Hourly limit API - For 10 integration users it is effective for between 2,000 contacts (Sprout) and 10,000 contacts (Forest).  Halving these values as you double users.Minute limit API - For successful caching of contacts, 3 integration users would require a Blossom level or above, 10 integration users would require a Forest level. 

If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

Other Information

Operating System:

Windows

Installation Options:

Mandatory remote installation required.

References

  1. FreshDesk (Product Website)